Memphis Light, Gas and Water - Utility Service and Repair

Address

220 S Main Street
Memphis, TN 38103

(901) 544-6549

www.mlgw.com

AKA:

MLGW Claims Department; MLG&W Main Office Downtown

Description:

Provides main community office number for stopping, starting or repairing MLGW utility services. Provides electricity, natural gas, and water services for the city of Memphis and most parts of Shelby County. To report damages caused by MLGW, call the Claims Department at 901-528-4621.

Hours:

Hours: 8:00 a.m. to 6:00pm., Monday through Friday

Intake Process:

Call (901) 544-6549 [or 901-544-MLGW] to start, stop, or transfer service or for bill-related questions, payment arrangements, balance inquiries, and all other requests. May also walk in to one of the business offices or visit website for information

Program Fees:

Fees vary by service; but generally $35.00-$47.00/connection; $200.00/deposit

Languages:

Translator services available.

Eligibility:

Residents of Memphis and Shelby County

Handicap Accessible?

Yes

Is Shelter?

No

Related Resources

Date of Official Change:

March 27, 2024

Address Listings

Physical (Primary)

220 S Main Street
Memphis, TN 38103

Mailing

PO Box 430
Memphis, TN 38101-0430

Contacts

Doug McGowen

Primary Contact

President/CEO

MLGWcustomercare@mlgw.org

Beverly Perkins

Corporate Social Responsibility

(901) 528-4820

Derrick Dones

Residential Services

(901) 528-4188

Email

MLGWcustomercare@mlgw.org

Kimberly Griswold

Water Lab Manager

(901) 320-3901

Marla Barbee

Supervisor, Credit Operations

(901) 544-6549

Phone Numbers

Stop/Start/Repair of Utility Service

(901) 544-6549

Billing Inquiries

(901) 544-6549

To Claim Damages Caused by MLGW

(901) 528-4621

To Report Street Light Outage

(901) 544-6549

TTY

(901) 528-4327

Legal Status:

City/County (Parish)

Availability

Mon - Thu 8:30 am - 5:00 pm; Fri 8:30 am - 6:00 pm

Eligibility

MLGW customers

Fees

$100.00 fine/false gas emergency reported

Intake Procedure

Call

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Tennessee
    • Shelby County

    Telephone Numbers

    Number:
    901-528-4465
    Type:
    Other
    Name:
    Main
    Number:
    901-320-3962
    Type:
    Other
    Name:
    Main
    Number:
    901-544-6549
    Type:
    Other
    Name:
    Main
    Edit Service DetailsClick here to see this service (DD-1500.9650) and related services within the Service Tree.

    Availability

    24/7; Office Hours: Mon - Thu 8:30 am - 5:00 pm; Fri 8:30 am - 6:00 pm

    Eligibility

    MLGW customers

    Fees

    No Fee

    Intake Procedure

    Call to report outage and follow directions; check live map on website for current outages and repairs.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Tennessee
      • Shelby County

      Telephone Numbers

      Number:
      901-544-6549
      Type:
      Other
      Name:
      Main
      Number:
      901-544-6500
      Type:
      Other
      Name:
      Main - To Report Power Outage
      Edit Service DetailsClick here to see this service (BV-8950) and related services within the Service Tree.

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