Memphis Light, Gas and Water - Payment Extension Requests

Address

220 S Main Street
Memphis, TN 38103

(901) 544-6549

www.mlgw.com/payarrange

AKA:

home901; CJC; MLGW; MLG&W

Description:

Provides online form to request payment extension for utility bills beyond current due dates. If already cut off, customer must pay cut-off amount in full and is not eligible for special payment arrangement. Go to http://www.mlgw.com/payarrange to request an extension online. Customers requesting extensions must have received cut-off notices within 10 days of calling and pay 25% of balances within 4 days after due dates of cutoff notices. Balances are extended for up to eight days past cut-off dates. EXCEPTIONS to these guidelines are available to customers with proof of temporary financial hardship caused by unemployment, hospitalization, or death of family member. May also request payment extension by calling (901) 544-6549 or by walking into any MLGW office (if they are accepting walk in customers; call to check on this first).

Hours:

Mon - Thu 8:30 am - 5:00 pm; Fri 8:30 am - 6:00 pm; Customer Care Call Center Hours: Mon - Fri 8:00 am - 6:00 pm

Intake Process:

Go to website to request extension. Customers must provide MLGW account numbers, last four digits of Social Security numbers, and working email addresses. May also request payment extensions by phone at (901) 544-6549 or in person at any MLGW office that is accepting walk in customers.

Program Fees:

No Fee

Eligibility:

MLGW customers needing payment extensions on accounts with cut-off notices received within the last 10 days, working email addresses, and whose services are still on.

Is Shelter?

No

Related Resource

Date of Official Change:

October 12, 2021

Address Listings

Mailing

PO Box 430
Memphis, TN 38101-0430

Physical (Primary)

220 S Main Street
Memphis, TN 38103

Phone Numbers

Main

(901) 544-6549

Legal Status:

Government

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

  • Tennessee
    • Shelby County
    Edit Service DetailsClick here to see this service (BV-8900.9120) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

    • Tennessee
      • Shelby County
      Edit Service DetailsClick here to see this service (BV-8900.9300) and related services within the Service Tree.

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