Upper Cumberland Area Agency on Aging and Disability

Address

1104 England Drive
Cookeville, TN 38501

(931) 432-4111

www.ucdd.org/

AKA:

UCDD; Upper Cumberland AAAD

Description:

The Upper Cumberland Area on Aging and Disability (AAAD) serves older adults and adults with disabilities and family caregivers in the Upper Cumberland area. The AAAD administers a variety of services including information and referral services, in-home and other community based services, senior center services, assistance in applying for SNAP and other low income subsidy programs, legal assistance, help with Medicare, and more. Breakfast and lunch are served at several senior centers, senior ride program is offered by UCHRA/Ride Cumberland; free elder law legal assistance is offered at each senior center at least once a quarter; provides free and objective one-on-one counseling and education to individuals and groups in regards to Medicare and other related insurances. The TNSHIP program assists Medicare beneficiaries in comparing and enrolling in Medicare Prescription Drug Plans and answers general questions about original Medicare and Medicare Advantage; TennCare's CHOICES in Long-Term Services and Supports program provides eligible aging adults and adults with physical disabilities with needed services and supports in the home/community setting or nursing facility (Long-term services and supports includes help doing everyday activities individuals may no longer be able to do for themselves); .and the long term care ombudsman provides advocacy services to persons residing in long-term care facilities such as nursing homes, assisted care living facilities, and homes for the aged. The District Long-Term Care Ombudsman can assist with questions about long-term care facilities, investigate complaints against facilities and assist in the resolution of problems.

Hours:

Office Hours: Mon - Fri 8:00 am - 4:30 pm

Intake Process:

Call or see website for information on services and eligibility

Program Fees:

No Fee

Eligibility:

Adults 60 and older, other adults aged 18-59 with a disability and family caregivers in Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Smith, Van Buren, Warren and White counties; some programs have income and other eligibility criteria, while some programs are free.

Handicap Accessible?

Yes

Is Shelter?

No

Date of Official Change:

March 25, 2024

Address Listings

Physical (Primary)

1104 England Drive
Cookeville, TN 38501

Contacts

Holly Williams

Primary Contact

AAAD Director

Kim Fowler & Tracie Long

Ombudsman Program Contacts

(931) 432-4210

ombud@twlakes.net

Marie Ferran

ED, Aging Services for the Upper Cumberland

(931) 432-4210

marie.ferran@aginguc.org

Phone Numbers

Main Number

(931) 432-4111

Aging Services for the Upper Cumberland (Ombudsman, Elder Law)

(931) 432-4210

I&A Helpline

(866) 836-6678

Senior Ride Program - UCHRA/Ride Upper Cumberland

(833) 828-7477

SHIP Number (State Health Insurance Assistance Program;Medicare Information/Counseling)

(877) 801-0044

Legal Status:

Government

Description

This is the local area agency on aging.

Hours

Mon - Fri 8:00 am - 4:30 pm

Required Documents

No documents needed.

Eligibility

Services for older adults and adults with disabilities.

Fees

No fee.

Intake Procedure

Call for services.

Service Area

Upper Cumberland county coverage area.

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Tennessee
    • Clay County
      • Cumberland County
        • Dekalb County
          • Fentress County
            • Jackson County
              • Macon County
                • Overton County
                  • Pickett County
                    • Putnam County
                      • Smith County
                        • Van Buren County
                          • Warren County
                            • White County

                            Telephone Numbers

                            Number:
                            931-432-4111
                            Name:
                            Main Number
                            Edit Service DetailsClick here to see this service (TD-1100.6500-050) and related services within the Service Tree.

                            Description

                            Connects adults who are over the age of 60, adults with disabilities, caregivers, and agencies or organizations seeking information on behalf of an individual regarding services and programs to meet their needs.

                            Hours

                            Office Hours: Mon - Fri 8:00 am - 4:30 pm

                            Required Documents

                            Call for more information.

                            Eligibility

                            Adults who are over the age of 60, adults with disabilities, family caregivers and agencies.

                            Fees

                            No fee.

                            Intake Procedure

                            Call 1-866-836-6678 or apply on the website here: https://ucdd.org/wp-content/uploads/2021/05/5.-Referral-Form-10-5-2020-1.pdf

                            Service Area

                            Upper Cumberland area.

                            Geography Served

                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                            • Tennessee
                              • Clay County
                                • Cumberland County
                                  • Dekalb County
                                    • Fentress County
                                      • Jackson County
                                        • Macon County
                                          • Overton County
                                            • Pickett County
                                              • Putnam County
                                                • Smith County
                                                  • Van Buren County
                                                    • Warren County
                                                      • White County

                                                      Telephone Numbers

                                                      Number:
                                                      866-836-6678
                                                      Name:
                                                      I&A Helpline
                                                      Edit Service DetailsClick here to see this service (TJ-3000.1500) and related services within the Service Tree.

                                                      Description

                                                      Provides a nutritious breakfast or lunch to older adults in each of the fourteen counties. There are 16 congregate meal sites throughout the Upper Cumberland co-located at the senior centers.

                                                      Hours

                                                      Varies by location, call for more information. Office Hours: Mon - Fri 8:00 am - 4:30 pm

                                                      Required Documents

                                                      No documents required.

                                                      Eligibility

                                                      Adults who are 60 years of age and older and live in the Upper Cumberland Region.

                                                      Fees

                                                      No fee.

                                                      Intake Procedure

                                                      Walk in, call or visit the website for locations and times.

                                                      Service Area

                                                      Upper Cumberland location.

                                                      Geography Served

                                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                      • Tennessee
                                                        • Clay County
                                                          • Cumberland County
                                                            • Dekalb County
                                                              • Fentress County
                                                                • Jackson County
                                                                  • Macon County
                                                                    • Overton County
                                                                      • Pickett County
                                                                        • Putnam County
                                                                          • Smith County
                                                                            • Van Buren County
                                                                              • Warren County
                                                                                • White County

                                                                                Telephone Numbers

                                                                                Number:
                                                                                866-836-6678
                                                                                Name:
                                                                                I&A Helpline
                                                                                Edit Service DetailsClick here to see this service (BD-5000.1500) and related services within the Service Tree.

                                                                                Description

                                                                                Provides free legal assistance in specified areas of law for persons age 60 years and older. Senior centers serve as contact points in each county where the attorney visits at least once a quarter.

                                                                                Hours

                                                                                Mon - Fri 8:00 am - 4:30 pm

                                                                                Required Documents

                                                                                No documents required.

                                                                                Eligibility

                                                                                Adults 60 years of age and older and residents of long-term care facilities in the Upper Cumberland region.

                                                                                Fees

                                                                                No fee.

                                                                                Intake Procedure

                                                                                Call for an appointment.

                                                                                Service Area

                                                                                Upper Cumberland county area.

                                                                                Geography Served

                                                                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                • Tennessee
                                                                                  • Clay County
                                                                                    • Cumberland County
                                                                                      • Dekalb County
                                                                                        • Fentress County
                                                                                          • Jackson County
                                                                                            • Macon County
                                                                                              • Overton County
                                                                                                • Pickett County
                                                                                                  • Putnam County
                                                                                                    • Smith County
                                                                                                      • Van Buren County
                                                                                                        • Warren County
                                                                                                          • White County

                                                                                                          Contact

                                                                                                          Name:
                                                                                                          Marie Ferran
                                                                                                          Title:
                                                                                                          ED, Aging Services for the Upper Cumberland
                                                                                                          Phone:
                                                                                                          931-432-4210
                                                                                                          Email:
                                                                                                          marie.ferran@aginguc.org

                                                                                                          Telephone Numbers

                                                                                                          Number:
                                                                                                          866-836-6678
                                                                                                          Name:
                                                                                                          I&A Helpline
                                                                                                          Edit Service DetailsClick here to see this service (FT-2450) and related services within the Service Tree.

                                                                                                          Description

                                                                                                          Provides advocacy services to persons residing in long-term care facilities such as nursing homes, assisted care living facilities, and homes for the aged. The District Long-Term Care Ombudsman can assist with questions about long-term care facilities, investigate complaints against facilities and assist in the resolution of problems.

                                                                                                          Hours

                                                                                                          Mon - Fri 8:00 am - 4:30 pm

                                                                                                          Required Documents

                                                                                                          Call for more information.

                                                                                                          Eligibility

                                                                                                          Adults who are 60 years of age and older and more.

                                                                                                          Fees

                                                                                                          No fee.

                                                                                                          Intake Procedure

                                                                                                          Call (931) 432-4210 for more information.

                                                                                                          Service Area

                                                                                                          Upper Cumberland regional area

                                                                                                          Geography Served

                                                                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                          • Tennessee
                                                                                                            • Clay County
                                                                                                              • Cumberland County
                                                                                                                • Dekalb County
                                                                                                                  • Fentress County
                                                                                                                    • Jackson County
                                                                                                                      • Macon County
                                                                                                                        • Overton County
                                                                                                                          • Pickett County
                                                                                                                            • Putnam County
                                                                                                                              • Smith County
                                                                                                                                • Van Buren County
                                                                                                                                  • Warren County
                                                                                                                                    • White County

                                                                                                                                    Contact

                                                                                                                                    Name:
                                                                                                                                    Kim Fowler & Tracie Long
                                                                                                                                    Title:
                                                                                                                                    Ombudsman Program Contacts
                                                                                                                                    Phone:
                                                                                                                                    931-432-4210
                                                                                                                                    Email:
                                                                                                                                    ombud@twlakes.net

                                                                                                                                    Telephone Numbers

                                                                                                                                    Number:
                                                                                                                                    931-432-4210
                                                                                                                                    Name:
                                                                                                                                    Aging Services for the Upper Cumberland (Ombudsman, Elder Law)
                                                                                                                                    Edit Service DetailsClick here to see this service (FT-4950) and related services within the Service Tree.

                                                                                                                                    Description

                                                                                                                                    TennCare's CHOICES in Long-Term Services and Supports program provides eligible aging adults and adults with physical disabilities with needed services and supports in the home/community setting or nursing facility. Long-term services and supports includes help doing everyday activities individuals may no longer be able to do for themselves.

                                                                                                                                    Hours

                                                                                                                                    Office Hours: Mon - Fri 8:00 am - 4:30 pm

                                                                                                                                    Required Documents

                                                                                                                                    No documents necessary.

                                                                                                                                    Eligibility

                                                                                                                                    There are three levels of eligibility, applicants must call to determine eligibility.

                                                                                                                                    Fees

                                                                                                                                    No fee

                                                                                                                                    Intake Procedure

                                                                                                                                    Apply online or call for more information.

                                                                                                                                    Service Area

                                                                                                                                    Upper Cumberland county area.

                                                                                                                                    Geography Served

                                                                                                                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                                                    • Tennessee
                                                                                                                                      • Clay County
                                                                                                                                        • Cumberland County
                                                                                                                                          • Dekalb County
                                                                                                                                            • Fentress County
                                                                                                                                              • Jackson County
                                                                                                                                                • Macon County
                                                                                                                                                  • Overton County
                                                                                                                                                    • Pickett County
                                                                                                                                                      • Putnam County
                                                                                                                                                        • Smith County
                                                                                                                                                          • Van Buren County
                                                                                                                                                            • Warren County
                                                                                                                                                              • White County

                                                                                                                                                              Telephone Numbers

                                                                                                                                                              Number:
                                                                                                                                                              931-432-4111
                                                                                                                                                              Name:
                                                                                                                                                              Main Number
                                                                                                                                                              Edit Service DetailsClick here to see this service (NL-5000.4000) and related services within the Service Tree.

                                                                                                                                                              Description

                                                                                                                                                              Provides free and objective one-on-one counseling and education to individuals and groups in regards to Medicare and other related insurances. The SHIP program assists Medicare beneficiaries in comparing and enrolling in Medicare Prescription Drug Plans and answers general questions about original Medicare and Medicare Advantage.

                                                                                                                                                              Hours

                                                                                                                                                              Hours vary by program. Office Hours: Mon - Fri 8:00 am - 4:30 pm

                                                                                                                                                              Required Documents

                                                                                                                                                              Call for more information.

                                                                                                                                                              Eligibility

                                                                                                                                                              Adults who are in need of help with their Medicare.

                                                                                                                                                              Fees

                                                                                                                                                              No fee.

                                                                                                                                                              Intake Procedure

                                                                                                                                                              Call 1-877-801-0044 or visit www.tnmedicarehelp.com

                                                                                                                                                              Service Area

                                                                                                                                                              Upper Cumberland area.

                                                                                                                                                              Geography Served

                                                                                                                                                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                                                                              • Tennessee
                                                                                                                                                                • Clay County
                                                                                                                                                                  • Cumberland County
                                                                                                                                                                    • Dekalb County
                                                                                                                                                                      • Fentress County
                                                                                                                                                                        • Jackson County
                                                                                                                                                                          • Macon County
                                                                                                                                                                            • Overton County
                                                                                                                                                                              • Pickett County
                                                                                                                                                                                • Putnam County
                                                                                                                                                                                  • Smith County
                                                                                                                                                                                    • Van Buren County
                                                                                                                                                                                      • Warren County
                                                                                                                                                                                        • White County

                                                                                                                                                                                        Telephone Numbers

                                                                                                                                                                                        Number:
                                                                                                                                                                                        877-801-0044
                                                                                                                                                                                        Name:
                                                                                                                                                                                        SHIP Number (State Health Insurance Assistance Program;Medicare Information/Counseling)
                                                                                                                                                                                        Edit Service DetailsClick here to see this service (LH-3500.5000) and related services within the Service Tree.

                                                                                                                                                                                        Description

                                                                                                                                                                                        Provides access to community resources for adults over the age of 60. Local senior center services include resource information, meals, recreational programs, physical fitness and education.

                                                                                                                                                                                        Hours

                                                                                                                                                                                        Hours vary by center.

                                                                                                                                                                                        Required Documents

                                                                                                                                                                                        Call for more information.

                                                                                                                                                                                        Eligibility

                                                                                                                                                                                        Must be an adult over the age of 60.

                                                                                                                                                                                        Fees

                                                                                                                                                                                        No fee.

                                                                                                                                                                                        Intake Procedure

                                                                                                                                                                                        Call for more information. Locations vary, find senior center near you on the website here: https://ucdd.org/aaad/senior-centers/

                                                                                                                                                                                        Service Area

                                                                                                                                                                                        Centers are located in the following counties: Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Smith, Van Buren, Warren, and White counties.

                                                                                                                                                                                        Geography Served

                                                                                                                                                                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                                                                                                        • Tennessee
                                                                                                                                                                                          • Clay County
                                                                                                                                                                                            • Cumberland County
                                                                                                                                                                                              • Dekalb County
                                                                                                                                                                                                • Fentress County
                                                                                                                                                                                                  • Jackson County
                                                                                                                                                                                                    • Macon County
                                                                                                                                                                                                      • Overton County
                                                                                                                                                                                                        • Pickett County
                                                                                                                                                                                                          • Putnam County
                                                                                                                                                                                                            • Smith County
                                                                                                                                                                                                              • Van Buren County
                                                                                                                                                                                                                • Warren County
                                                                                                                                                                                                                  • White County

                                                                                                                                                                                                                  Telephone Numbers

                                                                                                                                                                                                                  Number:
                                                                                                                                                                                                                  866-836-6678
                                                                                                                                                                                                                  Name:
                                                                                                                                                                                                                  I&A Helpline
                                                                                                                                                                                                                  Number:
                                                                                                                                                                                                                  931-432-4111
                                                                                                                                                                                                                  Name:
                                                                                                                                                                                                                  Main Number
                                                                                                                                                                                                                  Edit Service DetailsClick here to see this service (TC-5500.8000) and related services within the Service Tree.

                                                                                                                                                                                                                  Description

                                                                                                                                                                                                                  Provides transportation to the residents of Upper Cumberland. Provides ride to the doctors office, the grocery store, nutrition sites, senior centers, and more.

                                                                                                                                                                                                                  Hours

                                                                                                                                                                                                                  Mon - Fri 8:00 am - 4:30 pm

                                                                                                                                                                                                                  Required Documents

                                                                                                                                                                                                                  No documents required.

                                                                                                                                                                                                                  Eligibility

                                                                                                                                                                                                                  Adults who are 60 years of age or older that live in the Upper Cumberland region.

                                                                                                                                                                                                                  Fees

                                                                                                                                                                                                                  No fee.

                                                                                                                                                                                                                  Intake Procedure

                                                                                                                                                                                                                  Call for an appointment or to set up a ride.

                                                                                                                                                                                                                  Service Area

                                                                                                                                                                                                                  Counties in the Upper Cumberland area.

                                                                                                                                                                                                                  Geography Served

                                                                                                                                                                                                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                                                                                                                                  • Tennessee
                                                                                                                                                                                                                    • Clay County
                                                                                                                                                                                                                      • Cumberland County
                                                                                                                                                                                                                        • Dekalb County
                                                                                                                                                                                                                          • Fentress County
                                                                                                                                                                                                                            • Jackson County
                                                                                                                                                                                                                              • Macon County
                                                                                                                                                                                                                                • Overton County
                                                                                                                                                                                                                                  • Pickett County
                                                                                                                                                                                                                                    • Putnam County
                                                                                                                                                                                                                                      • Smith County
                                                                                                                                                                                                                                        • Van Buren County
                                                                                                                                                                                                                                          • Warren County
                                                                                                                                                                                                                                            • White County

                                                                                                                                                                                                                                            Telephone Numbers

                                                                                                                                                                                                                                            Number:
                                                                                                                                                                                                                                            833-828-7477
                                                                                                                                                                                                                                            Name:
                                                                                                                                                                                                                                            Senior Ride Program - UCHRA/Ride Upper Cumberland
                                                                                                                                                                                                                                            Edit Service DetailsClick here to see this service (BT-4500.6500-800) and related services within the Service Tree.

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