Memphis Light, Gas and Water - Utility Service and Repair
Address
220 S Main Street
Memphis, TN 38103
(901) 544-6549
AKA:
MLGW Claims Department; MLG&W Main Office Downtown
Description:
Provides main community office number for stopping, starting or repairing MLGW utility services. Provides electricity, natural gas, and water services for the city of Memphis and most parts of Shelby County. To report damages caused by MLGW, call the Claims Department at 901-528-4621.
Hours:
Hours: 8:00 a.m. to 6:00pm., Monday through Friday
Intake Process:
Call (901) 544-6549 [or 901-544-MLGW] to start, stop, or transfer service or for bill-related questions, payment arrangements, balance inquiries, and all other requests. May also walk in to one of the business offices or visit website for information
Program Fees:
Fees vary by service; but generally $35.00-$47.00/connection; $200.00/deposit
Languages:
Translator services available.
Eligibility:
Residents of Memphis and Shelby County
Handicap Accessible?
Yes
Is Shelter?
No
Related Resources
Memphis Light, Gas and Water - 24/7 Utility Emergency Number (901) 528-4465
Memphis Light, Gas and Water - Budget Billing
Memphis Light, Gas and Water - Builder Services
Memphis Light, Gas and Water - Business Solutions Center
Memphis Light Gas and Water - Customer Care Center/Bad Weather Disconnect Policy
Memphis Light, Gas and Water - Downtown Business Office DROP BOX
Memphis Light, Gas and Water - Energy Doctor
Memphis Light, Gas and Water - Energy Smart Memphis
Memphis Light, Gas and Water - Leased Outdoor Lights
Memphis Light, Gas and Water - Life-Sustaining Equipment Customers
Memphis Light, Gas and Water - Memphis Rental Ordinance Inspection - LEAVE VOICEMAIL
Memphis Light, Gas and Water - Online Billing
Memphis Light, Gas and Water - On Track Program
Memphis Light, Gas and Water - Payment Extension Requests
Memphis Light, Gas and Water - Pay Your Bill by Phone
Memphis Light, Gas and Water - Pilot Light Inspection/Light-Up Services
Memphis Light, Gas and Water - Power Outage Hotline/Live Outage Map/Downed Power Lines
Memphis Light, Gas and Water - Property Management and Survey
Memphis Light, Gas and Water - Revenue Protection: Stop Utility Theft
Memphis Light Gas and Water - Street Light Outage
Memphis Light, Gas and Water - Text Message Billing Notification
Memphis Light, Gas and Water - Tree Trimming/Replacement
Memphis Light, Gas and Water - Water Quality Assurance Reports/Complaints
Date of Official Change:
March 27, 2024
Address Listings
Physical (Primary)
220 S Main Street
Memphis, TN 38103
Mailing
PO Box 430
Memphis, TN 38101-0430
Contacts
Doug McGowen
Beverly Perkins
Corporate Social Responsibility
(901) 528-4820
Derrick Dones
Residential Services
(901) 528-4188
Kimberly Griswold
Water Lab Manager
(901) 320-3901
Marla Barbee
Supervisor, Credit Operations
(901) 544-6549
Phone Numbers
Stop/Start/Repair of Utility Service
(901) 544-6549
Billing Inquiries
(901) 544-6549
To Claim Damages Caused by MLGW
(901) 528-4621
To Report Street Light Outage
(901) 544-6549
TTY
(901) 528-4327
Legal Status:
City/County (Parish)
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Availability
Mon - Thu 8:30 am - 5:00 pm; Fri 8:30 am - 6:00 pm
Eligibility
MLGW customers
Fees
$100.00 fine/false gas emergency reported
Intake Procedure
Call
Geography Served
- Tennessee
- Shelby County
- Shelby County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Availability
24/7; Office Hours: Mon - Thu 8:30 am - 5:00 pm; Fri 8:30 am - 6:00 pm
Eligibility
MLGW customers
Fees
No Fee
Intake Procedure
Call to report outage and follow directions; check live map on website for current outages and repairs.
Geography Served
- Tennessee
- Shelby County
- Shelby County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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