Memphis Light Gas and Water - Customer Care Center/Bad Weather Disconnect Policy
Address
220 S Main Street
Memphis, TN 38103
(901) 544-6549
AKA:
MLGW Reconnect Program for Extreme Heat or Cold
Description:
Provides Customer Care Center Mon - Fri 8:00 am - 7:00 pm. MLGW's policy is NOT to disconnect residential accounts for non-payment when following conditions exist: Forecast wind chill factor will be 32 degrees Fahrenheit or below for 24 hours or more; forecast heat index will be 100 degrees Fahrenheit or above at any time during 24-hour period.
MLGW will also not cut off accounts when the forecast heat index will be 95 degrees Fahrenheit or above at any time in 24-hour period for customers who are ages 60 and older, physically challenged, or certified as life-support dependent.
Customers can call 544-MLGW (6549) for Billing & Payment inquiries and for Starts/Stops/Transfers of services and Pilot Safety Inspections during these hours to receive assistance from an MLGW service advisor.
Hours:
Hours: 8:00 a.m. to 7:00pm., Monday through Friday
Intake Process:
Call during Customer Care Center hours. Bilingual staff available at the center and in HR department during regular hours
Program Fees:
No Fee
Languages:
Spanish
Eligibility:
Any current, past, or potential MLGW customers
Is Shelter?
No
Related Resource
Date of Official Change:
March 21, 2024
Address Listings
Physical (Primary)
220 S Main Street
Memphis, TN 38103
Mailing
PO Box 430
Memphis, TN 38101-0430
Contacts
Staff email
Primary Contact
Phone Numbers
Main
(901) 544-6549
To Stop/Start/Transfer Service
(901) 544-6549
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Geography Served
- Tennessee
- Shelby County
- Shelby County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Geography Served
- Tennessee
- Shelby County
- Shelby County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Geography Served
- Tennessee
- Shelby County
- Shelby County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Geography Served
- Tennessee
- Shelby County
- Shelby County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
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