Consumer Financial Protection Bureau

Address

PO Box 27170
Washington, DC 20038

(855) 411-2372

www.consumerfinance.gov

AKA:

CFPB; Credit Card Complaints

Description:

Provides a federal department that provides easy to understand information about financial services, and accepts and tries to mediate consumer complaints about financial services; the department also monitors and regulates a wide range of financial services. Customers can call or submit a complaint about mortgages, credit cards, bank accounts/services, vehicle or consumer loans and student loans, and check a database of consumer complaints about these services submitted to the bureau. Customers can also email questions about financial issues to the bureau. Website has a wide variety of information about a range of financial services and regulations and consumer rights. Also provides information to stop unwanted calls.

Hours:

Call Center Hours: Mon - Fri 8:00 am - 8:00 pm Eastern Time

Intake Process:

Call or submit complaint online

Program Fees:

No Fee

Languages:

Various language options available; call 853-411-2372

Eligibility:

Any person with a question or complaint about financial services

Is Shelter?

No

Date of Official Change:

February 29, 2024

Geographies Served

  • Serves All Areas

Address Listings

Mailing (Primary)

PO Box 27170
Washington, DC 20038

Contacts

Rohit Chopra

Primary Contact

Director

Cheryl Rose

Intergovernmental Affairs

cheryl.rose@cfpd.gov

Phone Numbers

Main Tollfree

(855) 411-2372

To report violations of federal consumer financial law - Whistleblower

(855) 695-7974

TTY/TDD

(855) 729-2372

Legal Status:

Federal

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