Consumer Financial Protection Bureau
Address
PO Box 27170
Washington, DC 20038
(855) 411-2372
AKA:
CFPB; Credit Card Complaints
Description:
Provides a federal department that provides easy to understand information about financial services, and accepts and tries to mediate consumer complaints about financial services; the department also monitors and regulates a wide range of financial services. Customers can call or submit a complaint about mortgages, credit cards, bank accounts/services, vehicle or consumer loans and student loans, and check a database of consumer complaints about these services submitted to the bureau. Customers can also email questions about financial issues to the bureau. Website has a wide variety of information about a range of financial services and regulations and consumer rights. Also provides information to stop unwanted calls.
Hours:
Call Center Hours: Mon - Fri 8:00 am - 8:00 pm Eastern Time
Intake Process:
Call or submit complaint online
Program Fees:
No Fee
Languages:
Various language options available; call 853-411-2372
Eligibility:
Any person with a question or complaint about financial services
Is Shelter?
No
Date of Official Change:
February 29, 2024
Geographies Served
Serves All Areas
Address Listings
Mailing (Primary)
PO Box 27170
Washington, DC 20038
Contacts
Rohit Chopra
Primary Contact
Director
Cheryl Rose
Intergovernmental Affairs
Phone Numbers
Main Tollfree
(855) 411-2372
To report violations of federal consumer financial law - Whistleblower
(855) 695-7974
TTY/TDD
(855) 729-2372
Legal Status:
Federal
Services
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Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
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