Volunteer Behavioral Health - Crisis Services
Address
1200 S Willow Avenue
Crisis Stabilization Unit &Walk in Crisis Center - Cookeville
Cookeville, TN 38506
(800) 704-2651
AKA:
Mobile Crisis Unit; Crisis Hotline; Crisis Stabilization Unit; Walk-In Center
Description:
Mobile Crisis is a 24/7/365 response team for those who are experiencing a mental health emergency. Mobile Crisis services include a hotline answered by trained crisis specialists, Face-to-Face or Telehealth assessments and referrals for additional services and treatment. Additional services may include referrals to Walk-In Crisis Centers (one located at Cookeville and one at Chattanooga), Crisis Stabilization Units, Respite services, Emergency Department services or Outpatient treatment. When conducting Face-to-Face assessments, a Mobile Crisis response team will go to the caller!s location. Callers are encouraged to call Mobile Crisis themselves. For more serious psychiatric crises, contact local emergency services using either the Non-Emergency Number or 911. Report to dispatch that this is a mental health emergency. If available in the county, a Crisis Intervention Team (CIT) may be available to respond to the call instead of traditional emergency services. Follow-up services are provided by the Mobile Crisis team. Serves these counties in TN: Bledsoe, Bradley, Cannon, Clay, Cumberland, DeKalb, Fentress, Grundy, Hamilton, Jackson, Macon, Marion, McMinn, Meigs, Overton, Putnam, Pickett, Polk, Rhea, Rutherford, Sequatchie, Smith, Sumner, Trousdale, Van Buren, Warren, White, Williamson, and Wilson.
Hours:
24/7/365
Intake Process:
For Mobile Crisis services, call the VBH hotline at 1-800-704-2651. The state crisis hotline is also available by calling 855-274-7471. The call will be routed to VBH or the agency providing Mobile Crisis services for that county. Mobile Crisis specialists will determine the appropriate services for the caller, including Face-to-Face assessments, Telehealth or referrals to other mental health or crisis stabilization services. For urgent cases needing a quick or immediate response, contact the local Non-Emergency Number or 911, depending on the acuity of the individual. For persons who are violent or in danger of hurting themselves, call 911. If available in the county, a Crisis Intervention Team (CIT) may be available to respond to the call-in place of traditional emergency services. VBH has two walk in crisis centers at Cookeville and Chattanooga as well.
Program Fees:
No Fee for those without insurance; also accepts TennCare, Medicare/Medicare dual (with TennCare as secondary form of insurance) and offers a sliding scale fee based on federal poverty guidelines for persons without insurance.
Eligibility:
Adults, ages 18 and over, will be assessed and referred by VBH specialists. Children and youth will be quickly referred to Youth Villages for services. VBH provides Mobile Crisis services for adults over 18 in the following counties in middle Tennessee, Upper Cumberland and southeast Tennessee: Bledsoe, Bradley, Cannon, Clay, Cumberland, DeKalb, Fentress, Grundy, Hamilton, Jackson, Macon, Marion, McMinn, Meigs, Overton, Putnam, Pickett, Polk, Rhea, Rutherford, Sequatchie, Smith, Sumner, Trousdale, Van Buren, Warren, White, Williamson, and Wilson.
Handicap Accessible?
Yes
Is Shelter?
No
Date of Official Change:
January 9, 2024
Address Listings
Physical (Primary)
1200 S Willow Avenue
Crisis Stabilization Unit &Walk in Crisis Center - Cookeville
Cookeville, TN 38506
Physical
420 Bell Avenue
Crisis Stabilization Unit & Walk in Crisis Center - Chattanooga
Chattanooga, TN 37405
Contacts
Phone Numbers
Mobile Crisis Hotline
(800) 704-2651
Alternate - State Crisis Hotline
(855) 274-7471
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
Mobile Crisis is a 24/7/365 response team for those who are experiencing a mental health emergency. Mobile Crisis services include a hotline answered by trained crisis specialists, Face-to-Face or Telehealth assessments and referrals for additional services and treatment. Additional services may include referrals to Walk-In Crisis Centers, Crisis Stabilization Units, Respite services, Emergency Department services or Outpatient treatment. When conducting Face-to-Face assessments, a Mobile Crisis response team will go to the callerâs location. Callers are encouraged to call Mobile Crisis themselves. For more serious psychiatric crises, contact local emergency services using either the Non-Emergency Number or 911. Report to dispatch that this is a mental health emergency. If available in the county, a Crisis Intervention Team (CIT) may be available to respond to the call instead of traditional emergency services. Follow-up services are provided by the Mobile Crisis team.
Hours
24/7 Crisis Hotline
Required Documents
Call for details.
Eligibility
Adults over 18 in mental health crises in Bledsoe, Bradley, Cannon, Clay, Cumberland, DeKalb, Fentress, Grundy, Hamilton, Jackson, Macon, Marion, McMinn, Meigs, Overton, Putnam, Pickett, Polk, Rhea, Rutherford, Sequatchie, Smith, Sumner, Trousdale, Van Buren, Warren, White, Williamson, and Wilson County.
Fees
No Fee for those without insurance; also accepts TennCare, Medicare/Medicare dual (with TennCare as secondary form of insurance) and offers a sliding scale fee based on federal poverty guidelines for persons without insurance.
Intake Procedure
Call hotline or walk into Cookeville or Chattanooga VBH sites for assistance
Service Area
Bledsoe, Bradley, Cannon, Clay, Cumberland, DeKalb, Fentress, Grundy, Hamilton, Jackson, Macon, Marion, McMinn, Meigs, Overton, Putnam, Pickett, Polk, Rhea, Rutherford, Sequatchie, Smith, Sumner, Trousdale, Van Buren, Warren, White, Williamson, and Wilson County
Geography Served
- Tennessee
- Bledsoe County
- Bradley County
- Cannon County
- Clay County
- Cumberland County
- Dekalb County
- Fentress County
- Grundy County
- Hamilton County
- Jackson County
- Macon County
- Marion County
- Mcminn County
- Meigs County
- Overton County
- Pickett County
- Polk County
- Putnam County
- Rhea County
- Rutherford County
- Sequatchie County
- Smith County
- Sumner County
- Trousdale County
- Van Buren County
- Warren County
- White County
- Williamson County
- Wilson County
- Bledsoe County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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