AT&T Disability and Aging Center -Free Directory Assistance for Seniors & Persons w/Disabilities

AKA:

CJC Senior;Free Directory Assistance for Seniors & Persons w/Disabilities

Description:

Provides local directory assistance free for AT&T customers who are seniors or who have a disability. Must be TN customers who use AT&T telephone landline service, and applies to LOCAL directory assistance exemption only. Applicants may either have a severe disability OR be senior age 65 or over to be eligible for the program.

Customers must request an Application for Residential Directory Assistance Exemption by calling 1-800-772-3140 (listed in front of the ATT Yellow Pages). The customer then fills out the form and mails it to the ATT office in Oakland, CA (address on application) WITH a 1) letter on official letterhead from a physician, clinic or appropriate group or agency verifying disability. The letter from physician, etc. should ALSO have the telephone number of the person requesting the exemption. This helps keep the application and the documentation together; OR, 2) for seniors age 65 or over, proof of age (copy of birth certificate or driver's license).
Once approved, the exemption from residential directory assistance charges is in effect for two years for people with disabilities and customers must apply for renewal at that time. Once seniors are approved, they do not have to apply for renewal. It is also possible to request a business exemption for the same reasons, using a business phone number and using the same application form with appropriate documentation. ATT will send a renewal application about three months before the expiration of the exemption.


Application can be requested via any AT & T Rep and will be mailed via USPS mail. It will have regional return information on the form.

Hours:

Mon - Fri 7:00 am - 5:00 pm CST

Intake Process:

Download application from website or call to request an application for Residential Directory Assistance by calling 1-888-390-7770. Customer must fill out the form and mails it to the ATT office (address is on application form) along with a letter from a a physician, clinic or appropriate group or agency verifiying disability. NOTE: Make sure the letter from the physician also contains the telephone number of the person requesting the exemption (this helps to keep documents and application together) OR for seniors, must submit proof of age (birth certificate or driver's license).

Application can be requested via any AT & T Rep and will be mailed via USPS mail. It will have regional return information on the form.

Program Fees:

No Fee

Eligibility:

TN Customers who have an AT&T landline phone service with a severe disability or who are 65 or over. The documented disability must be such that the customer is unable to read or use ordinary printed materials (such as a telephone directory). Examples of qualifying disabilities: 1) Legally blind 2) Visually disabled 3) Physically disabled (loss of use or control of hands, severe tremors, paralysis, severely debilitating conditions or diseases, etc.)

Is Shelter?

No

Date of Official Change:

July 26, 2023

Address Listings

Contacts

Phone Numbers

Legal Status:

Commercial