USPS - Postal Inspection Services - Postal Complaints
Address
433 W Harrison, Room 3255
Attn: Mail Fraud, Criminal Investigation Service Center
Chicago, IL 60699
(877) 876-2455
AKA:
US Postal Service; US Postmaster General
Description:
Takes complaints from postal service customers and conducts inspections. File a complaint online or call to report mail theft, mail fraud or ID theft in connection with mail services. Call the general complaint helpline which is answered 24/7: 877-876-2455. Complaints filed at the postal headquarters toll free number will be distributed to the post office of the customer to be handled at the appropriate office.
Hours:
Tollfree Postal Complaint Helpline: 24/7
Intake Process:
File Complaint Online: choose File a Claim or Find Missing Mail under the header, Quick Tools, on the left side of the screen. Customers may also just email the USPS from this website about general postal issues. Customers have the option to file a complaint about mail theft, mail fraud and identity theft. If they cannot file online and need to call, call the 24 hour number 877-876-2455 and state the reason for the call as either mail theft, mail fraud or identity theft. They will then be directed to the appropriate operator who will take their complaint.
Program Fees:
No Fee
Eligibility:
US Postal Service customers with complaints about mail
Handicap Accessible?
Yes
Is Shelter?
No
Date of Official Change:
June 6, 2024
Geographies Served
Serves All Areas
Address Listings
Mailing (Primary)
433 W Harrison, Room 3255
Attn: Mail Fraud, Criminal Investigation Service Center
Chicago, IL 60699
Physical
161 E GE Patterson Boulevard
Main Memphis Postal Complaint Office
Memphis, TN 38101
Contacts
Louis DeJoy
Primary Contact
US Postmaster General/CEO
Memphis Postal Inspector
(901) 746-1035
Phone Numbers
Postal Complaint Helpline
(877) 876-2455
Alternate
(800) 275-8777
Legal Status:
Federal
Services
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Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
Telephone Numbers
Geography Served
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Serves all areas
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