MIFA - Long-Term Care Ombudsman

Description:

Provides complaint resolution and advocacy for individuals in nursing homes, assisted living, and care homes in Fayette, Lauderdale, Shelby or Tipton counties. Volunteers visit facilities, investigate complaints and monitor the residents' quality of life, care and rights. Accepts volunteers who pass background checks and attend 24-hour training. Provides information and referral about nursing homes and Medicaid/Medicare eligibility, including a website with nursing home and rehabilitation program resources in the area: www.mifa.org/ltcresources.

Hours:

Mon - Fri 8:30 am - 4:30 pm

Intake Process:

Call (901) 529-4565 for help with facility issues in Fayette, Lauderdale, Shelby or Tipton counties; to volunteer as an ombudsman, call (901) 529-4562 for details; website has resource guide available to help persons looking for information on nursing homes, long-term care and rehab facilities in the area at www.mifa.org/ltcresources

Program Fees:

No Fee

Eligibility:

Any resident or family member of a resident of a nursing home, assisted-living facility or residential care home in Fayette, Lauderdale, Shelby or Tipton counties can request help. Volunteer representatives must be 21 or older, and must complete a 24 hour training and certification program. Application process requires an interview, background and reference checks. Contact volunteer coordinator at (901) 529-4562.

Handicap Accessible?

Yes

Is Shelter?

No

Date of Official Change:

March 16, 2023

Address Listings

Contacts

Phone Numbers