Memphis Light, Gas and Water - PrePay Program

AKA:

home901; MLGW; Pre Pay;Pay as you Go; Pre-paid Utility Bills Program

Description:

Customers with smart meters can opt for the PrePay payment method. This option reduces connection fees and eliminates deposits. Similar to prepaid cellphone plans, PrePay allows you to set a utility budget and gives you the freedom to pay on a schedule when it's convenient as opposed to once a month. Customers may add money in advance to the account at any time to be used to pay future bills. Online tools in My Usage, PrePay's account management application, allow customers to see average usage on a daily basis and pay for the day, a week, a month or more at a time. Convenient email, text or phone notifications alert you when you need to add money to your account. When the balance approaches $35.00, a low balance alert is sent to remind you to add money to your PrePay account. As long as you keep your balance above $0, your services continue.

Hours:

Customer Care Call Center Hours: Mon - Fri 8:00 am - 7:00 pm

Intake Process:

Apply in person at any MLGW office and speak to a Credit Counselor to sign the PrePay Service Agreement.

Program Fees:

No cost to sign up for PrePay; PrePay customers must start their account with a $100.00 initial payment. (If it is a new service connection, there is an additional charge of $25.21 for account setup.) For existing accounts where an MLGW deposit exists, it will be applied to your PrePay account during setup.

Eligibility:

MLGW customers who have smart meters

Is Shelter?

No

Date of Official Change:

March 27, 2024

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