Memphis Light, Gas and Water - PrePay Program

Address

220 S Main Street
Memphis, TN 38103

(901) 544-6549

www.mlgw.com/smart-grid/smartgridprepayservice

AKA:

home901; MLGW; Pre Pay;Pay as you Go; Pre-paid Utility Bills Program

Description:

Customers with smart meters can opt for the PrePay payment method. This option reduces connection fees and eliminates deposits. Similar to prepaid cellphone plans, PrePay allows you to set a utility budget and gives you the freedom to pay on a schedule when it's convenient as opposed to once a month. Customers may add money in advance to the account at any time to be used to pay future bills. Online tools in My Usage, PrePay's account management application, allow customers to see average usage on a daily basis and pay for the day, a week, a month or more at a time. Convenient email, text or phone notifications alert you when you need to add money to your account. When the balance approaches $35.00, a low balance alert is sent to remind you to add money to your PrePay account. As long as you keep your balance above $0, your services continue.

Hours:

Mon - Thu 8:30 am - 5:00 pm; Fri 8:30 am - 6:00 pm; Customer Care Call Center Hours: Mon - Fri 8:00 am - 6:00 pm

Intake Process:

Apply in person at any MLGW office and speak to a Credit Counselor to sign the PrePay Service Agreement.

Program Fees:

No cost to sign up for PrePay; PrePay customers must start their account with a $100.00 initial payment. (If it is a new service connection, there is an additional charge of $25.21 for account setup.) For existing accounts where an MLGW deposit exists, it will be applied to your PrePay account during setup.

Eligibility:

MLGW customers who have smart meters

Is Shelter?

No

Date of Official Change:

October 12, 2021

Address Listings

Physical (Primary)

220 S Main Street
Memphis, TN 38103

Phone Numbers

Main

(901) 544-6549

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

  • Tennessee
    • Shelby County
    Edit Service DetailsClick here to see this service (BV-8900.9125-960) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

    • Tennessee
      • Shelby County
      Edit Service DetailsClick here to see this service (BV-9000) and related services within the Service Tree.

      Send profile information to an email address.

      Provide your email address to receive information about Memphis Light, Gas and Water - PrePay Program.

      Sent!

      Please enter a valid email address.

      Close this field

      Send a condensed resource profile to your phone via text message (SMS).

      Select your cell carrier and provide your phone number to receive information about Memphis Light, Gas and Water - PrePay Program.

      Sent!

      Please enter a valid phone number.

      Please select a carrier.

      Standard text messaging rates may apply from your carrier. Some mobile carriers are inconsistent in their delivery of provider profiles sent to phones. If you do not receive a message within a few minutes please contact the provider directly for assistance.

      Close this field

      Want to save this page for later?
      Create a free account!

      .