TN Dept of Financial Institutions
Address
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243
(615) 741-2236
AKA:
TDFI
Description:
Regulates financial institutions that operate in Tennessee including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more. Accepts and investigates consumer complaints about suspected improper activity by regulated institutions. Provides information about preventing financial exploitation of elderly and vulnerable adults, as well as links to help Tennesseans of all ages learn to manage their finances.
Hours:
Mon - Fri 8:30 am - 4:30 pm
Intake Process:
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Program Fees:
No fee to file complaints against regulated institutions. Regulated institutions must pay fees for licensing. Visit the website for details.
Languages:
English
Eligibility:
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Handicap Accessible?
Yes
Is Shelter?
No
Address Listings
Physical (Primary)
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243
Contacts
Alicia Gay
Phone Numbers
Main
(615) 741-2236
Consumer Complaints
(615) 253-2023
Consumer Complaints Fax
(615) 253-7794
Consumer Complaints (Toll Free)
(800) 778-4215
Licensing Fax
(615) 253-7794
Licensing Information
(615) 253-6714
Toll-Free
(800) 231-7831
Legal Status:
State
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
Regulates financial institutions that operate in Tennessee including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more. Financial institutions may apply for a charter or a license, make changes such as adding branches or services, and merging with other financial institutions.
Hours
Mon - Fri 8:30 am - 4:30 pm
Eligibility
Financial institutions who currently operate in Tennessee and those who wish to operate in Tennessee.
Fees
Fees vary. Please visit the website or call for more information.
Intake Procedure
The application process varies by institution type. Visit the website or call the office for additional information.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Accepts and investigates consumer complaints about improper activity by financial institutions operating in Tennessee, including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more.
Hours
Mon - Fri 8:30 am - 4:30 pm
Required Documents
Completed complaint form and supporting documentation
Eligibility
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Fees
No fee for filing a complaint
Intake Procedure
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Accepts and investigates consumer complaints about improper activity by financial institutions operating in Tennessee, including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more.
Hours
Mon - Fri 8:30 am - 4:30 pm
Required Documents
Completed complaint form and supporting documentation
Eligibility
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Fees
No fee for filing a complaint
Intake Procedure
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Accepts and investigates consumer complaints about improper activity by financial institutions operating in Tennessee, including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more.
Hours
Mon - Fri 8:30 am - 4:30 pm
Required Documents
Completed complaint form and supporting documentation
Eligibility
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Fees
No fee for filing a complaint
Intake Procedure
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Accepts and investigates consumer complaints about improper activity by financial institutions operating in Tennessee, including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more.
Hours
Mon - Fri 8:30 am - 4:30 pm
Required Documents
Completed complaint form and supporting documentation
Eligibility
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Fees
No fee for filing a complaint
Intake Procedure
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Accepts and investigates consumer complaints about improper activity by financial institutions operating in Tennessee, including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more.
Hours
Mon - Fri 8:30 am - 4:30 pm
Required Documents
Completed complaint form and supporting documentation
Eligibility
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Fees
No fee for filing a complaint
Intake Procedure
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Accepts and investigates consumer complaints about improper activity by financial institutions operating in Tennessee, including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more. Provides information about preventing financial exploitation of elderly and vulnerable adults, as well as links to help Tennesseans of all ages learn to manage their finances.
Hours
Mon - Fri 8:30 am - 4:30 pm
Required Documents
Completed complaint form and supporting documentation
Eligibility
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Fees
No fee for filing a complaint
Intake Procedure
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Accepts and investigates consumer complaints about improper activity by financial institutions operating in Tennessee, including banks, credit unions, mortgage lenders, industrial loan and thrift, payday lenders, title lenders, flex loan providers, check cashers, trust companies, and more.
Hours
Mon - Fri 8:30 am - 4:30 pm
Required Documents
Completed complaint form and supporting documentation
Eligibility
Anyone who needs to file a complaint against a financial institution operating in Tennessee.
Fees
No fee for filing a complaint
Intake Procedure
Those wishing to file a complaint against a financial institution may do so by completing and submitting the complaint form online, or by calling or emailing to request a complaint form and then submitting it along with supporting documentation via mail or fax. Please do not submit documents containing personal information via email.
Geography Served
- Tennessee
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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