Volunteer Behavioral Health - Madisonville Campus

Address

520 Cook Street Suite 1
Madisonville, TN 37354

(423) 442-9850

www.vbhcs.org

AKA:

Formerly Hiwassee Mental Health

Description:

Volunteer Behavioral Health provides a continuum of services including, but not limited to, outpatient counseling, evaluation services, medication management, care management, intensive outpatient programs and crisis services to treat mental illness and co-occurring disorders (mental health and substance use issues). The VBH Madisonville campus offers case management, medication management, Adult and Children's Outpatient Therapy, Mobile Crisis line, PATH program for the homeless, SOAR, Juvenile Justice Liaison, SOCAT, SBBHL, Behavioral Safety Net for adults and children, Community Behavioral Health Liaison and Finding My Recovery Online Support Program.

For first time appointments and more information, please call the intake line at 1-877-567-6051.

Agency also offers a 24/7 crisis line available at 1-800-704-2651.

Hours:

Mon - Fri 8:00 am - 5:00 pm

Intake Process:

Call for appointment or for more information

Program Fees:

Sliding Scale Fee based on income (Sliding Scale fees start at $35.00/visit); Accepts TennCare, Medicare, some private insurance and self-pay, and can assist in applying for Behavioral Safety Net funding for adults and children with no insurance who qualify for the state program. Please call for more information.

Languages:

Translator services available

Eligibility:

Blount, Monroe, McMinn and Polk County residents

Is Shelter?

No

Date of Official Change:

January 9, 2024

Address Listings

Physical (Primary)

520 Cook Street Suite 1
Madisonville, TN 37354

Contacts

Tonya Ballew

Primary Contact

Director

tballew@vbhcs.org

Stephanie Kerr

Assistant Director

skerr@vbhcs.org

Phone Numbers

Main

(423) 442-9850

24/7 Mobile Crisis Line

(800) 704-2651

Fax

(423) 442-9810

For First Time Appointment/Information

(877) 567-6051

Description

Provides the PATH [Projects for Assistance in Transition from Homelessness] and SOAR program, assistance to individuals experiencing homelessness who have mental illness or co-occurring disorders; the program funds community-based outreach services to connect individuals to mental health, substance abuse, case management, and other support services as well as limited housing services. The PATH Program offers assistance to homeless people who are mentally challenged or dealing with substance abuse. They work to help clients gain housing, employment, SSI, and mental health services. The SOAR program [SSI/SSDI Outreach, Access and Recovery] that expedites getting social security approval for persons with a mental illness who are experiencing homelessness. PATH staff are provided at the VBH Madisonville, Murfreesboro, Chattanooga, Cookeville, Crossville, Franklin and Lebanon Campuses.

Hours

Mon - Fri 8:00 am - 5:00 pm

Required Documents

PATH staff will assist participants with securing documentation as needed.

Eligibility

People 18 and older experiencing literal homelessness or who are at risk for homelessness, who have not received mental health or substance use services in six months or more. Anyone who is homeless or within 7 days of eviction with mental illness or substance abuse problem or both may apply.

Fees

No fee

Intake Procedure

Walk in, apply online or call to schedule an appointment.

Languages

Translation services available

Service Area

Blount, McMinn, Monroe and Polk County

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Tennessee
    • Blount County
      • Mcminn County
        • Monroe County
          • Polk County

          Telephone Numbers

          Number:
          423-442-9850
          Name:
          Main
          Edit Service DetailsClick here to see this service (BH-0500) and related services within the Service Tree.

          Description

          Counseling services include, but are not limited to, individual, couples and family therapy for adults, teens and children and intensive outpatient programs. Outpatient treatment services address mental health conditions, addiction and co-occurring disorders.

          Hours

          Mon - Fri 8:00 am - 5:00 pm

          Required Documents

          Call for needed documents.

          Eligibility

          Blount, McMinn, Monroe and Polk County residents with mental health and/or substance abuse issues

          Fees

          Sliding Scale Fee based on income (Sliding Scale fees start at $35.00/visit); Accepts TennCare, Medicare, some private insurance and self-pay, and can assist in applying for Behavioral Safety Net funding for adults and children with no insurance who qualify for the state program. Please call for more information.

          Intake Procedure

          Call for appointment

          Service Area

          Blount, McMinn, Monroe and Polk counties

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Tennessee
            • Blount County
              • Mcminn County
                • Monroe County
                  • Polk County

                  Telephone Numbers

                  Number:
                  423-442-9850
                  Name:
                  Main
                  Edit Service DetailsClick here to see this service (RP-1400.2500) and related services within the Service Tree.

                  Description

                  Provides psychiatric care management, including assessment and evaluations for each client, medication management and individualized treatment protocols with referrals to additional community resources when needed.

                  Hours

                  Mon - Fri 8:00 am - 5:00 pm

                  Required Documents

                  Call for needed documents

                  Eligibility

                  Residents of Blount, McMinn, Monroe and Polk County

                  Fees

                  Sliding Scale Fee based on income (Sliding Scale fees start at $35.00/visit); Accepts TennCare, Medicare, some private insurance and self-pay, and can assist in applying for Behavioral Safety Net funding for adults and children with no insurance who qualify for the state program. Please call for more information on fee schedule.

                  Intake Procedure

                  Call for appointment

                  Languages

                  Translation Services available

                  Service Area

                  Blount, McMinn, Monroe and Polk County

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                  • Tennessee
                    • Blount County
                      • Mcminn County
                        • Monroe County
                          • Polk County
                          Edit Service DetailsClick here to see this service (RP-6400.8000-600) and related services within the Service Tree.

                          Description

                          Provides 24/7 crisis intervention hotline and referral, including mobile crisis assessment services, crisis respite services and crisis stabilization services. Provides prescreening for mental health services, mobile crisis team and emergency outpatient clinic for residents. For non-violent psychiatric emergencies only (may take the team several hours to respond). A psychiatric team will go to the caller's location and assess the person in question. Callers should be instructed to contact this service themselves. For more serious psychiatric emergencies call your local Police Department - CIT team (tell the dispatcher this is a mental health emergency)

                          Hours

                          24/7

                          Eligibility

                          Residents ages 18 and over who are experiencing an acute mental health crisis. (Under 18 should be referred to Youth Villages).

                          Fees

                          No Fee for those without insurance; Accepts TennCare, Medicare/Medicare dual (with TennCare as secondary form of insurance) and offers a sliding scale fee based on federal poverty guidelines for persons without insurance for continued treatment

                          Intake Procedure

                          Call; the mobile crisis unit will come to the client in need, but does not give out medication. For urgent cases where a fast response is necessary, call your local Police department Non-Emergency Number for the CIT team (tell the dispatch this is a mental health consumer); if a person is seen by the team and they are transported, the client will usually be taken to the closest VBH Crisis Assessment Center); if the person is violent or in danger of hurting themselves, call 9-1-1 instead)

                          Service Area

                          Blount, McMinn, Monroe and Polk County

                          Geography Served

                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                          • Tennessee
                            • Blount County
                              • Mcminn County
                                • Monroe County
                                  • Polk County

                                  Telephone Numbers

                                  Number:
                                  800-704-2651
                                  Name:
                                  24/7 Mobile Crisis Line
                                  Edit Service DetailsClick here to see this service (RP-1500.3400-650) and related services within the Service Tree.

                                  Description

                                  Provides programs for adults and children that address mental health conditions, addiction and co-occurring disorders. Also offers Finding My Recovery, a free online support group for adults in recovery.

                                  Hours

                                  Hours vary by program

                                  Required Documents

                                  Call for needed documents

                                  Eligibility

                                  Adults and children with mental health and substance use issues in Blount, McMinn, Monroe and Polk County

                                  Fees

                                  Sliding Scale Fee based on income (Sliding Scale fees start at $35.00/visit); Accepts TennCare, Medicare, some private insurance and self-pay, and can assist in applying for Behavioral Safety Net funding for adults and children with no insurance who qualify for the state program. Please call for more information on fee schedule.

                                  Intake Procedure

                                  Call for appointment

                                  Languages

                                  Spanish and translation services available

                                  Service Area

                                  Blount, McMinn, Monroe and Polk County

                                  Geography Served

                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                  • Tennessee
                                    • Blount County
                                      • Mcminn County
                                        • Monroe County
                                          • Polk County

                                          Telephone Numbers

                                          Number:
                                          877-567-6051
                                          Name:
                                          For First Time Appointment/Information
                                          Number:
                                          423-442-9850
                                          Name:
                                          Main
                                          Edit Service DetailsClick here to see this service (RX-8450.8000) and related services within the Service Tree.

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