Volunteer Behavioral Health - Crisis Services

AKA:

Mobile Crisis Unit; Crisis Hotline; Crisis Stabilization Unit; Walk-In Center

Description:

Mobile Crisis is a 24/7/365 response team for those who are experiencing a mental health emergency. Mobile Crisis services include a hotline answered by trained crisis specialists, Face-to-Face or Telehealth assessments and referrals for additional services and treatment. Additional services may include referrals to Walk-In Crisis Centers (one located at Cookeville and one at Chattanooga), Crisis Stabilization Units, Respite services, Emergency Department services or Outpatient treatment. When conducting Face-to-Face assessments, a Mobile Crisis response team will go to the caller!€™s location. Callers are encouraged to call Mobile Crisis themselves. For more serious psychiatric crises, contact local emergency services using either the Non-Emergency Number or 911. Report to dispatch that this is a mental health emergency. If available in the county, a Crisis Intervention Team (CIT) may be available to respond to the call instead of traditional emergency services. Follow-up services are provided by the Mobile Crisis team. Serves these counties in TN: Bledsoe, Bradley, Cannon, Clay, Cumberland, DeKalb, Fentress, Grundy, Hamilton, Jackson, Macon, Marion, McMinn, Meigs, Overton, Putnam, Pickett, Polk, Rhea, Rutherford, Sequatchie, Smith, Sumner, Trousdale, Van Buren, Warren, White, Williamson, and Wilson.

Hours:

24/7/365

Intake Process:

For Mobile Crisis services, call the VBH hotline at 1-800-704-2651. The state crisis hotline is also available by calling 855-274-7471. The call will be routed to VBH or the agency providing Mobile Crisis services for that county. Mobile Crisis specialists will determine the appropriate services for the caller, including Face-to-Face assessments, Telehealth or referrals to other mental health or crisis stabilization services. For urgent cases needing a quick or immediate response, contact the local Non-Emergency Number or 911, depending on the acuity of the individual. For persons who are violent or in danger of hurting themselves, call 911. If available in the county, a Crisis Intervention Team (CIT) may be available to respond to the call-in place of traditional emergency services. VBH has two walk in crisis centers at Cookeville and Chattanooga as well.

Program Fees:

No Fee for those without insurance; also accepts TennCare, Medicare/Medicare dual (with TennCare as secondary form of insurance) and offers a sliding scale fee based on federal poverty guidelines for persons without insurance.

Eligibility:

Adults, ages 18 and over, will be assessed and referred by VBH specialists. Children and youth will be quickly referred to Youth Villages for services. VBH provides Mobile Crisis services for adults over 18 in the following counties in middle Tennessee, Upper Cumberland and southeast Tennessee: Bledsoe, Bradley, Cannon, Clay, Cumberland, DeKalb, Fentress, Grundy, Hamilton, Jackson, Macon, Marion, McMinn, Meigs, Overton, Putnam, Pickett, Polk, Rhea, Rutherford, Sequatchie, Smith, Sumner, Trousdale, Van Buren, Warren, White, Williamson, and Wilson.

Handicap Accessible?

Yes

Is Shelter?

No

Date of Official Change:

January 9, 2024

Address Listings

Contacts

Phone Numbers