City of Memphis 3-1-1 Call Center - Government Information Line/Website/Mobile App

Address

125 N Main Street Room 438
Memphis, TN 38103

(901) 636-6500

www.memphistn.gov/government/311

AKA:

6/24/22;Mayors Citizens Service Center; Memphis Mayor's Office; Pothole Reporting

Description:

Provides core services for the city of Memphis with an information line which accepts citizen complaints and questions about city services, refers concerns to proper agencies, and tracks progress of responses to citizen concerns for the city of Memphis. Citizens may file a complaint in person, by phone, online or through the SeeClickFix mobile app with a smart phone. Filing online allows citizens to track the status of their requests online as well.

Hours:

Mon - Fri 8:00 am - 5:00 pm; CLOSED 1:00 PM - 2:00 PM FOR LUNCH OCCASIONALLY; CHECK VOICEMAIL SCHEDULE

Intake Process:

Call, walk in or file a complaint via the website; may also download the new SeeClickFix app from the Android and iPhone store to take a picture of a problem issue in the city, add a description and submit it to the 3-1-1 center for resolution. Citizens who file a complaint online will be able to track the progress of their request online as well.

Program Fees:

No Fee

Eligibility:

Memphis residents

Handicap Accessible?

Yes

Is Shelter?

No

Date of Official Change:

June 20, 2024

Address Listings

Physical (Primary)

125 N Main Street Room 438
Memphis, TN 38103

Contacts

Carolyn Malone

Primary Contact

Manager

carolyn.malone@memphistn.gov

Phone Numbers

Main

(901) 636-6500

Fax

(901) 636-6200

Legal Status:

City/County (Parish)

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Tennessee
    • Shelby County
    Edit Service DetailsClick here to see this service (TJ-3200.2500-850) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Tennessee
      • Shelby County
      Edit Service DetailsClick here to see this service (TJ-3200.2500-140) and related services within the Service Tree.

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Tennessee
        • Shelby County
        Edit Service DetailsClick here to see this service (DD-1500.4150-450) and related services within the Service Tree.

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Tennessee
          • Shelby County
          Edit Service DetailsClick here to see this service (BT-8300.6600) and related services within the Service Tree.

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Tennessee
            • Shelby County
            Edit Service DetailsClick here to see this service (TE-8440.8450) and related services within the Service Tree.

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Tennessee
              • Shelby County
              Edit Service DetailsClick here to see this service (TE-8920) and related services within the Service Tree.

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