Memphis Div of Finance - Metro Alarms Office - Alarm Fee Collection & Permits

AKA:

Metro Alarms Office; Metro Alarm

Description:

Issues permits, administers bills and collects fees from burglar and fire alarm users in the city of Memphis, TN. Permits must be renewed annually and permits expire annually on June 30th; permits issued in the first six months of the calendar year (between January and June) are due on June 30th of the following year; permit holders will receive a renewal reminder notice annually by mail. A new Memphis city council ordinance passed which will go into effect on January 1, 2020, changes the way fines are assessed for false alarms and also requires the alarm system user themselves to have to apply for a permit from this office if their alarm company does not offer that service (in the past, many of the alarm companies handled getting the permits for their customers, but this is no longer mandatory per new state of TN legislation; check with your alarm company to make sure they still get the permit on your behalf; if not, you will have to apply for a permit yourself as an alarm user). Bills will be issued to alarm users for false alarms.

Hours:

Mon - Fri 8:30 am - 4:30 pm

Intake Process:

To Check if your alarm system is registered or to renew your permit, email: metroalarms@memphistn.gov [in the email, state that you are requesting information about your permit status and provide your name, address and phone number for your account]; To Access an Existing Alarm Permit Account in the city of Memphis, go to website (Note: if you received a letter in the mail, you already have an account and don't need to create a new one): https://alarmpayments.memphistn.gov (requires your account number, password or invoice number); To Dispute a False Alarm Fine, email: metroalarms@memphistn.gov; disputes for Commercial false alarms verified by in-person confirmation by a notarized statement by the individual that verified the incident.

Program Fees:

One time permit registration fee: New Permits: $30.00/Residents & $60.00/Commercial Businesses; Annual Renewal fee: $10.00 for residents & $25.00 for commercial businesses; FINES FOR FALSE ALARMS: FOR PERMITTED ALARM USERS: allowed one free false alarm from the MPD and one from the MFD, assuming they are registered; 2-6 false alarms: $50.00 Fine plus cost of service charge; 7+ False alarms: $50.00 fine plus court costs and fines, cost of service charge and possible revocation of permit. UNPERMITTED ALARM USERS: first false alarm, $20.00 plus cost of service charge; subsequent false alarms fines rise considerably; Commercial "Hold Up" alarms are now subject to an additional fee.

Eligibility:

Alarm users in city of Memphis or Cordova (persons in unincorporated Shelby County, Arlington, Bartlett, Collierville, Germantown, Lakeland or Millington, must now contact your municipality for details regarding permits as this office now only covers the city of Memphis and Cordova).

Is Shelter?

No

Date of Official Change:

July 6, 2023

Address Listings

Contacts

Phone Numbers

Legal Status:

City/County (Parish)