The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Professional Skills Development Support
Programs that offer workshops or other forms of training or support which help participants develop the core skills they need to be an effective consultant. Topics may include an overview of the consulting process, the roles a consultant may play during a consulting engagement (e.g., the doctor, the expert, the trainer, the process facilitator, the coach, the extra pair of hands) and the conditions under which each is appropriate, assessing real versus perceived client needs, setting and managing expectations, establishing successful consultant/client working relationships, dealing with resistance and other difficult consulting scenarios, developing appropriate intervention strategies, evaluating consulting engagements and relationships at the conclusion of a project and dealing with the business aspects of consulting such as marketing, establishing fees and developing working agreements or contracts.
Crisis Intervention Skills Development
Programs that offer workshops or other forms of training and support that help participants learn effective crisis intervention skills and techniques. Effective crisis intervention involves ethical principles which ensure that the individual's decisions and opinions are respected throughout the process and that no further harm is done. Participants learn what a crisis is and strategies to help defuse and stabilize the situation, how to help people in crisis regain a sense of control and move from an emotional state to a cognitive state where they can think and make decisions about their situation rationally. The four core principles of crisis intervention are acceptance, respect, empathy and hope. Crisis intervention skills development includes learning how use active listening techniques, assessing the person's situation, ensuring safety, providing emotional support, identifying resources that meet the client's assessed needs and follow-up to ensure that the person's needs were met.
Supervision Skills Development
Programs that offer general workshops or other forms of training or support which teach people the array of skills they need to become effective supervisors. Topics may include basic management skills (e.g., decision making, problem solving, planning, delegation and meeting management), organizing teams, hiring and training new employees, coaching and mentoring skills, motivation techniques, time and stress management, conflict resolution, employee performance management (e.g., setting goals, observing and giving feedback, addressing performance issues, writing performance appraisals, disciplinary procedures and firing employees), and ensuring conformance to personnel policies and other internal regulations.